Overcharged, underserved. Went in because my van was overheating. Told them I wasn't sure what it was, but it could possibly be the water pump because the belt was squealing. They told me the next day it was a loose radiator hose. $180 for the repair. I asked them about the belt.. They replaced it. $130 for the repair. Coming home from a gig that night, van was overheating again. Took it in the next morning, was told they weren't sure when they could get to it. Bought a thermostat and gasket from Advance for $30. Changed it myself. Problem solved.